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Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

1. Orders can be made online
2. All prices are subject to VAT at 15% with the exception of clothing in child sizes which is zero rated.
3. Ninja Online accepts most major credit and debit cards. Except Electron card.
4. Any purchases made by cheque will not be dispatched until the funds have cleared into our account. Please allow up to 5 working days for cheques to clear.
5. All cheques should be made payable to Ninja Online, with both the cheque card guarantee number and expiry date clearly written on the reverse of the cheque.
6. We regret that third party cheques or credit cards cannot be accepted.
7. Customers will be charged £25.00 in the event that any cheque presented as payment be returned to our Bankers as unpaid for any reason whatsoever.
8. Any charges incurred from a debt recovery agency will be passed on to the customer.

Return / Refund Policy

1. If you need to return all/part of your order for size/item exchange, please return to Ninja Online Ltd, 24 Hillford Place, Redhill, Surrey, RH1 5AU. Return Carriage will be charged at £5.25 per parcel in UK for exchanges. Please ensure that your cheque in payment of these charges is enclosed with your returns and that your cheque guarantee card number is written on the reverse. Include a copy of the Invoice together with your further instructions for exchange.
2. No return goods will be accepted unless previously agreed with Ninja Online. Returns under complaint must indicate invoice number and the Ninja Online reference number.
3. Refunds and exchanges can only be made for goods that are returned in the original packaging, unworn, unused and unwashed.
4. Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Abuse/misuse/incorrect ordering by the customer will NOT be refunded. Goods are not available for inspection or on approval basis. Ninja Online can take no responsibility for goods incorrectly ordered. If you are unsure of your size, please check our SIZE GUIDE prior to ordering.
5. All other refunds will be liable for an administration charge of 10% of the total invoice price.

Delivery Information

1. The goods will be dispatched by a reputable carrier, at a service chosen on checkout. Times of delivery are estimated as accurately as possible but can be subject to delays out of our control and therefore we cannot be held responsible.
2. In the case of non-delivery or missing parcels, normal channels will be pursued before replacement or compensation is allowed.
3. Deliveries must be checked by customers before signing receipt from carrier. The company will not be responsible for goods damaged in transit if signed for with no reference to condition delivered in.
4. Any damages or shortages must be notified in writing within 1 day of receipt.
5. Signed proof of carrier required where complete parcel is damaged or there are shortages of items.
6. Ownership of goods is only passed to the purchaser when the full payment is received.
7. Where goods are lost, damaged or distorted after delivery, and the ownership has yet to pass, the purchaser will indemnify us against this loss provided it has not resulted from our negligence.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

7. WEAPONS

1. Ninja Online weapons can only be sold to persons over the age of 18 years. Use and Misuse of Martial Arts Weapons can involve serious risk, including injury, disability and death. Weapons are sold for training and Kata use only under strict expert supervision, or for demonstrations of forms, or as collectors' items for display only. Inspect weapons before use to ensure that they are in perfect condition. DO NOT USE WEAPONS FOR SPARRING OR CONTACT. User assumes all risks of Injury.
2. No Wooden weapons used in Martial Arts are under Warranty if used for Contact or Sparring
3. We do not accept liability for damage or injury caused through misuse of products purchased.

8. Description and prices are correct at the time of going to the press but many are subject to alteration. We reserve the right to invoice at prices ruling at the time of despatch. Every effort will be made to notify customers of price increase prior to despatch.

9. Goods are offered subject to availability.

10. Due to continuous improvement in the Martial Arts World, we reserve the right to alter specifications on products without any notice.

11. The actual products may differ from the photographs shown in this catalogue as pictures are for illustration purpose only.

12. We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the NinjaOnline.co.uk site. The changes will apply to the use of the NinjaOnline.co.uk Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the NinjaOnline.co.uk Online Store. If you continue to use the NinjaOnline.co.uk Site after the date on which the change comes into effect, your use of the NinjaOnline.co.uk Site indicates your agreement to be bound by the new Terms and Conditions.

13. Ninja Online aims to offer you the best service possible, although we make no promise that the services at the Ninja Online Site will meet your requirements. Ninja Online cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services at Sales@NinjaOnline.co.uk and we will attempt to correct the fault as soon as we reasonably can. Your access to the Ninja Online Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Ninja Online will attempt to restore the service as soon as it reasonably can.

14. As a convenience to Ninja Online customers, the Ninja Online site includes links to other web sites or material which are beyond its control. Ninja Online is not responsible for content on the Internet or World Wide Web pages on the Ninja Online site.

15. These terms supersede all previous business agreements.

Sales of Weapons

No weapons will be sold to persons under the age of 18 years or to anyone who is not able to supply a M.A.C. licence or registered club card. We would like to draw our customers' attention to the Prevention of Crime Act 1953 which states that it is prohibited to carry in a public place any weapon considered to be offensive. We would like to point out that holding a licence or club card which permits you to purchase weapons does not entitle you to carry such weapons in a public place.

All metal Weapons are offered for Sale as Collectors and Utility Items. There is absolutely no suggestion that any Metal Weapon offered is suitable for combat as a weapon for inflicting injury on a person or causing to fear injury.